MASTER SUBSCRIPTION AGREEMENT & TERMS OF SERVICE

Version 2.0  ·  Effective Date: July 2026  ·  Company: SalesCord LLC  ·  Product: DealerCord™

1. Acceptance of Terms

By accessing, purchasing, subscribing to, or using DealerCord™ (the "Platform"), you ("Dealer," "you") agree to be bound by this Master Subscription Agreement and Terms of Service ("Agreement"). If you do not agree to these terms, you may not access or use the Platform. This Agreement applies to all dealership accounts, individual users, and authorized team members accessing the Platform under a Dealer's account.

2. Description of Service

DealerCord™ is a subscription-based operational platform, built using Discord® infrastructure, that provides:

•  Role-based onboarding for dealership staff

•  Weekly Sales Mastery training, delivered on an ongoing basis

•  Automated reminders and leadership accountability nudges

•  Searchable, role-based reference channels

•  Vehicle location tracking and issue/workflow visibility

•  Performance tracking and engagement metrics

•  (Premium only) Custom onboarding and Standard Operating Procedure content built around Dealer's specific operations

DealerCord™ operates independently and is not affiliated with, endorsed by, or sponsored by Discord Inc.

3. Account Registration & Responsibilities

3.1. Accurate Information. Dealer agrees to provide accurate account information and to maintain control over login credentials for its account.

3.2. Authorized Access. Dealer agrees to restrict Platform access to authorized employees only, and to notify SalesCord LLC promptly of any unauthorized use.

3.3. Administrator Responsibility. Dealer's designated account administrator is responsible for managing user access within Dealer's organization, including inviting and removing employees as needed.

4. Packages, Subscription & Billing

4.1. Standard Package. $499 one-time onboarding fee, plus $499 per month. Includes standard role-based onboarding content, weekly Sales Mastery training, automated reminders, role-based channels, and engagement tracking.

4.2. Premium Package. $2,499 one-time onboarding fee, plus $499 per month. Includes everything in the Standard Package, plus a custom onboarding build-out and ongoing custom Standard Operating Procedure content, as described in Section 5 below.

4.3. Per-Rooftop Pricing. Subscriptions are priced per physical dealership location ("rooftop") unless otherwise specified in writing. Each rooftop requires its own active subscription, even if multiple locations operate under the same ownership group, brand, or management entity. Dealer groups purchasing subscriptions for multiple rooftops may receive group pricing at SalesCord LLC's discretion, applicable only to locations explicitly listed and approved at the time of purchase.

4.4. Unauthorized Rooftop Use. Use of DealerCord™ across additional locations without an active subscription for each rooftop constitutes unauthorized use and may result in suspension or a billing adjustment. SalesCord LLC reserves the right to verify location usage and adjust billing accordingly.

4.5. Automatic Renewal. Subscriptions renew automatically each month unless canceled prior to the renewal date. Failure to maintain valid payment may result in account suspension.

4.6. Pricing Modifications. SalesCord LLC reserves the right to modify subscription pricing or introduce new pricing tiers at its discretion. Pricing changes apply only at the time of subscription renewal or to new subscriptions, unless otherwise agreed in writing. Existing subscribers will receive reasonable advance notice of any pricing adjustment.

4.7. Custom Pricing. SalesCord LLC may offer custom pricing arrangements for dealer groups, multi-location accounts, or scope outside the standard packages, as agreed in a signed addendum to this Agreement.

5. Premium Onboarding, Consultation, and Custom SOP Content

5.1. Initial Build-Out Consultation. The Premium Package includes up to two (2) hours of live phone consultation for the purpose of the initial custom onboarding build-out. Additional consultation time beyond two (2) hours is available upon request and may be subject to an additional fee, to be agreed in advance. Consultation hours are for the initial build-out only and do not constitute a standing or on-demand call service.

5.2. Ongoing Customization Requests. After the initial build-out, Dealer may request additions, edits, or removals to Custom SOP Content at any time by submitting a request through SalesCord LLC's designated intake form or channel. This intake process, not live phone consultation, is the standing method for ongoing customization requests.

5.3. Turnaround. SalesCord LLC will use commercially reasonable efforts to implement submitted Custom SOP Content within [2] business days of a properly completed submission. Turnaround times may extend for high-volume submissions, and any extension will be communicated to Dealer in advance.

6. Dealer-Submitted Content and Disclaimer

6.1. Source of Content. All Custom SOP Content is based entirely on information, descriptions, and instructions submitted by Dealer or Dealer's authorized personnel ("Submitted Material"). SalesCord LLC does not independently verify, audit, investigate, or confirm the accuracy, legality, or completeness of Submitted Material.

6.2. Drafting Role Only. SalesCord LLC's role is limited to organizing, formatting, and professionally rewriting Submitted Material into the Platform's standard style and structure. SalesCord LLC does not create, originate, approve, or certify the underlying procedures, policies, or practices described — Dealer remains the sole author and owner of the substance of each SOP.

6.3. No Warranty of Accuracy. SALESCORD LLC MAKES NO REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED, THAT ANY CUSTOM SOP CONTENT IS ACCURATE, COMPLETE, LAWFUL, OR SUITABLE FOR DEALER'S PURPOSES. Dealer is solely responsible for reviewing and approving all Custom SOP Content before it is relied upon by Dealer's employees, and for ensuring submitted procedures comply with all applicable federal, state, and local laws, including consumer protection, employment, financing, and advertising regulations.

6.4. No Liability for Misrepresentation. SalesCord LLC is not responsible or liable for any misrepresentation, inaccuracy, omission, or legal noncompliance contained in or arising from Custom SOP Content, where that misrepresentation, inaccuracy, or omission originated in the Submitted Material or in Dealer's failure to review and correct drafted content before publication. Dealer agrees to review each piece of Custom SOP Content within a reasonable time after it is posted and to notify SalesCord LLC promptly of any needed correction.

7. Confidentiality of Dealer Information

7.1. No Cross-Dealer Sharing. SalesCord LLC will not share, disclose, or use Dealer's Submitted Material, Custom SOP Content, or any store-specific operational information with or for the benefit of any other dealer client or third party, except as strictly necessary to perform the services, as required by law, or with Dealer's prior written consent. This obligation survives termination of this Agreement.

8. Retention and Return of Dealer Content

8.1. Recordkeeping. SalesCord LLC maintains a record of all Submitted Material and Custom SOP Content received from Dealer, including the date submitted and the content as published to the Platform.

8.2. Return Upon Cancellation. Upon termination of this Agreement, SalesCord LLC will retain Dealer's Submitted Material and Custom SOP Content on file for 30 days and will provide Dealer a copy upon written request during that period, at no additional charge. After that retention period, SalesCord LLC may delete Dealer's records without further notice.

9. Refund Policy

Refunds are not guaranteed and are evaluated on a case-by-case basis. If Dealer subscribes and does not complete required agreement documentation, SalesCord LLC reserves the right to cancel access and issue a refund at its sole discretion.

10. Acceptable Use

Users may not:

•  Use the Platform for unlawful activity

•  Share access outside their organization

•  Disrupt Platform operations

•  Reverse engineer Platform tools

•  Extract training materials or Custom SOP Content for resale or redistribution

DealerCord™ reserves the right to suspend accounts violating this Acceptable Use policy.

11. Platform Infrastructure Disclaimer

DealerCord™ operates using Discord® infrastructure. SalesCord LLC is not responsible for Discord service outages, infrastructure downtime outside its control, or changes made by Discord to platform features. Users acknowledge that service performance may depend in part on third-party infrastructure outside SalesCord LLC's control.

12. Data & Privacy

12.1. Data Collected. DealerCord™ may collect operational data including user activity, channel participation, training completion status, and engagement metrics, used solely to improve service performance, monitor usage, and provide management insights. DealerCord™ does not sell user data.

12.2. No Customer Data. Dealer agrees that no customer personal information, financial data, or deal-specific records will be entered into the Platform by Dealer or its employees. SalesCord LLC bears no responsibility for any customer data Dealer or its employees place on the Platform in violation of this section.

12.3. Dealer Compliance Obligation. Dealer is solely responsible for ensuring its use of the Platform, and the conduct of its employees on the Platform, complies with all applicable dealership, franchise, financial services, and employment regulations.

13. Intellectual Property

13.1. Platform Ownership. All training materials, workflows, automation systems, branding, and proprietary processes underlying the Platform — excluding Dealer's own Submitted Material and the substance of Dealer's Custom SOP Content — are the intellectual property of SalesCord LLC. Users may not reproduce, resell, duplicate, or distribute Platform materials without written permission.

13.2. Dealer's Custom Content. Dealer owns the underlying procedures, policies, and practices described in its Custom SOP Content. SalesCord LLC retains ownership of the specific written form, formatting, and language it creates when drafting that content, and grants Dealer a non-exclusive, perpetual license to use that written content internally for so long as Dealer remains a subscriber in good standing.

14. Limitation of Liability

14.1. Results May Vary. DealerCord™ provides operational tools and training support. Results may vary by dealership, market, and execution. SalesCord LLC makes no guarantee of any specific business outcome.

14.2. Exclusions. SalesCord LLC shall not be liable for business losses, sales performance outcomes, operational decisions made by users, regulatory fines, or any indirect, incidental, special, or consequential damages arising from use of the Platform or any Custom SOP Content.

14.3. Liability Cap. SalesCord LLC's total liability under this Agreement, for any claim arising out of or related to the Platform, will not exceed the total subscription fees paid by Dealer in the twelve (12) months preceding the claim. [Note: a 30-day cap was used in a prior draft of these terms; a 12-month window is more consistent with standard SaaS practice and more likely to be enforceable — confirm with counsel.]

14.4. Indemnification. Dealer agrees to indemnify and hold SalesCord LLC harmless from any claim, loss, or liability arising from (a) Submitted Material, (b) Dealer's failure to review Custom SOP Content before relying on it, or (c) Dealer's or its employees' violation of applicable law in connection with use of the Platform.

15. Termination

15.1. Cancellation. Subscriptions may be canceled by Dealer at any time, effective at the end of the then-current billing period.

15.2. Termination by SalesCord LLC. SalesCord LLC reserves the right to suspend or terminate accounts that violate these terms, fail to maintain valid payment, or misuse Platform tools.

15.3. Effect of Termination. Upon termination, access to training materials and Platform systems will be revoked. Retention and return of Dealer's Custom SOP Content after termination is governed by Section 8 above.

16. Dispute Resolution

16.1. Informal Resolution First. Before filing a claim, the parties agree to attempt in good faith to resolve any dispute informally by contacting the other party in writing and allowing thirty (30) days for resolution.

16.2. Arbitration. [Placeholder — confirm with counsel before publishing.] Any dispute not resolved informally will be resolved by binding arbitration on an individual basis, and not as a class or representative action, under the rules of a mutually agreed arbitration body, in the state identified in Section 18. Either party may decline arbitration and proceed in small claims court for disputes within that court's jurisdiction.

17. Force Majeure

Neither party will be liable for delay or failure to perform any obligation under this Agreement due to causes beyond its reasonable control, including acts of God, natural disaster, war, terrorism, labor disputes, internet or infrastructure outages (including Discord infrastructure), or governmental action.

18. Governing Law

This Agreement shall be governed by and interpreted under the laws of the State of Idaho, United States, without regard to conflict-of-law principles. [Confirm this is the correct state of formation/operation with counsel before publishing.]

19. Severability & Assignment

19.1. Severability. If any provision of this Agreement is found unenforceable, the remaining provisions will remain in full force and effect.

19.2. Assignment. Dealer may not assign this Agreement without SalesCord LLC's prior written consent. SalesCord LLC may assign this Agreement in connection with a merger, acquisition, or sale of assets.

20. Modifications to Terms

SalesCord LLC reserves the right to modify this Agreement at any time. Continued use of the Platform after changes are posted constitutes acceptance of the revised terms. Material changes affecting pricing or core service scope will be communicated to active subscribers in advance.

21. Entire Agreement

This Agreement, together with any signed addenda or custom pricing agreements, constitutes the entire agreement between the parties regarding the subject matter and supersedes all prior discussions, including DealerCord Terms of Service 1.0.

22. Contact Information

SalesCord LLC — DealerCord™

Email: support@dealercord.com

Website: https://dealercord.com

By subscribing to or using DealerCord™, you acknowledge that you have read, understood, and agree to this Master Subscription Agreement & Terms of Service.